Privacy Policy

Maya Property Assistant (“Maya,” “we,” “us,” or “our”), operated by Frandiego Veloz, helps independent landlords and their tenants coordinate property maintenance, scheduling, and rent communications. This Privacy Policy explains what information we collect, how we use it, and the choices you have — including how it applies to our SMS/text messaging program.

By creating an account, providing your information, or using our services, you agree to the practices described here.

We collect the following categories of information:

• Contact and account information — your name, email address, mobile phone number, and the property or unit you are associated with.
• Messages and media — the content of maintenance requests, photos, and messages you send to or receive from us across text, email, chat, or voice.
• Consent records — the date, time, method, and source of your opt-in to text messaging, and the IP address used when you submitted it.
• Usage information — basic device, log, and interaction data needed to operate and secure the service.

We use your information to:

• Coordinate and schedule property maintenance and repairs.
• Send account notifications, appointment updates, status changes, and rent reminders.
• Respond to your questions and provide customer support.
• Operate, secure, and improve the service, and comply with legal obligations.

We do not text you simply because a landlord added you to a property. When you are invited to Maya, we email you a link to set up your account. During setup you may provide your mobile number and check an opt-in box — which is unchecked by default — to agree to receive text messages.

Agreeing to text messages is optional and is never a condition of renting, signing a lease, or using the resident portal. You may decline and still use every other part of the service.

We share information only with service providers who help us operate the messaging program — for example, our telecommunications provider (Twilio) used solely to deliver messages on our behalf, and subcontractors that provide support services such as customer service. These providers are bound by confidentiality obligations and may not use your information for their own marketing. We may also disclose information where required by law.

Message frequency varies depending on your maintenance requests, scheduling, and account activity. Message and data rates may apply based on your mobile carrier and plan.

• Opt out of texts — reply STOP to any message at any time to stop receiving texts. Reply START to resubscribe.
• Get help — reply HELP to any message, or contact us using the details below.
• Update or correct your contact information from your account settings.
• Request access to or deletion of your personal information by contacting us.

We retain personal information for as long as needed to provide the service and to meet legal, accounting, or reporting requirements, after which it is deleted or de-identified. We use reasonable administrative, technical, and physical safeguards designed to protect your information.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date above and, where appropriate, by additional notice.

Questions about this policy or your information? Contact us at:

• Email: hello@frandiego.com
• Phone: (978) 902-8187
• Mail: Frandiego Veloz, 250 Merrimack Street, Unit 570, Lawrence, MA 01843